30-Day Guarantee & Free Returns

At Oshunee, your satisfaction is our top priority. We want you to feel completely confident in every purchase. That's why we offer a 30-day money-back guarantee and free returns on all eligible products.

Our 30-Day Satisfaction Guarantee

If you're not completely satisfied with your purchase, you have 30 days from the date of delivery to return your items for a full refund or exchange, no questions asked. We believe in the quality of our products, but we also understand that sometimes a product may not be the right fit for you.

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • Item must be unused and in the same condition that you received it.
  • It must be in the original packaging, with all tags and labels attached.
  • Proof of purchase is required (order number or receipt).

How to Initiate a Return

We’ve made the return process easy and hassle-free. Here’s how it works:

  1. Contact our customer support team at support@oshunee.com within 30 days of receiving your order.
  2. Provide your order number and the reason for your return.
  3. Our team will send you a pre-paid return shipping label via email.
  4. Pack your item securely, attach the provided label, and drop it off at any carrier location.

Free Returns

All returns are completely free! Once we receive and inspect the returned item, we will issue a full refund to your original payment method. Please allow 7-10 business days for the refund to be processed.

Exchanges

If you'd prefer to exchange your item for a different product or variation, simply follow the return steps and indicate your preference for an exchange. We will ship the replacement to you once the original item has been returned and inspected.

Refund Policy

Refunds will be issued to the original payment method within 7-10 business days after we receive and inspect the returned items. Please note that it may take additional time for the refund to appear in your bank or credit card account, depending on your financial institution.

Non-Returnable Items

The following items are not eligible for returns or exchanges:

  • Gift cards.
  • Final sale or clearance items.
  • Personal care items such as opened skincare or beauty products.

Need Help?

If you have any questions about our 30-Day Guarantee or the return process, please don't hesitate to contact our friendly customer service team at support@oshunee.com. We’re here to assist you every step of the way!

Thank you for choosing Oshunee! We are committed to ensuring your satisfaction with every purchase.